Support - Zealel

How Can We Help?

We're here to support you and your relationship journey

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Email Support

Get help with your account, features, or any questions

support@zealel.com
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Report a Bug

Found something not working right? Let us know

bugs@zealel.com
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Feature Requests

Have an idea to make Zealel better?

feedback@zealel.com
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Privacy Concerns

Questions about your data or privacy

privacy@zealel.com

Frequently Asked Questions

What AI coaches are available? +
Zealel includes 16 specialized AI coaches: Emotional Support, Wellness Guide, Relationship Expert, Life Coach, Stress & Anxiety, Productivity, Self-Confidence, Social Skills, Parenting, Leadership, Friendship Advisor, Dating Coach, Career Coach, Mental Fitness, Friend, plus Auto mode that adapts to your needs.
What techniques do the AI coaches use? +
Our coaches use evidence-based frameworks including: CBT (Cognitive Behavioral) — helps reframe negative thought patterns; DBT (Dialectical Behavior) — manages intense emotions and improves relationships; Gottman Method — proven techniques for couples communication; Attachment Theory — understand your connection style; ACT (Acceptance & Commitment) — accept difficult feelings while taking meaningful action; Mindfulness-Based — present-moment awareness and stress reduction; Solution-Focused — build on what's already working; Motivational Interviewing — unlock your own motivation for change.
What's included in the free version? +
The free tier includes: 2 games per week, 3 AI sessions per month, basic mood tracking, partner connection, couples chat with AI assistance, and the Modern/Secular faith mode. Upgrade to Premium for unlimited access.
How do I connect with my partner? +
After signing up, go to Settings → Partner Connection. You'll get a unique 6-digit pairing code to share with your partner. They enter this code in their app to connect your accounts instantly.
Does my partner need to pay separately? +
No! One Premium subscription covers both partners. When you subscribe, your connected partner automatically gets full access to all premium features.
What games are included? +
Zealel includes 6 couples games: Truth or Dare (with romantic, fun, spicy, and deep categories), Love Languages Quiz, Relationship Questions, Fun Challenges (photo/video), Role Play scenarios, and Prize Play wagering that works with any game.
What are the session types? +
We offer 3 types: Smart Sessions (AI actively guides, detects tension, suggests exercises), Open Sessions (you lead, AI listens and supports), and Guided Exploration (4-stage structured journey through relationship topics).
How does the couples chat work? +
Couples chat lets you message your partner in real-time. The AI can suggest conversation starters, provide gentle nudges when communication stalls, and offer coaching tips—all built into your regular chat experience.
What spiritual/faith options are available? +
7 faith traditions: Christian, Jewish, Hindu, Buddhist, Islamic, Modern/Secular, and Interfaith mode that combines traditions for mixed-faith couples. All spiritual content is optional—you choose in settings.
Is this a replacement for professional therapy? +
No. Zealel provides AI coaching, emotional support tools, and helpful techniques—but it's not a substitute for professional therapy or counseling. For serious relationship or mental health concerns, please consult a licensed professional. If you're in crisis, contact a crisis hotline immediately.
Is my data private and secure? +
Yes! Your data is encrypted and stored securely with row-level security policies. Only you and your connected partner can see your shared content. We never sell your data. Read our Privacy Policy for details.
What is Prize Play? +
Prize Play lets you add stakes to any game! Before playing, each partner sets a "prize" (like a massage, cooking dinner, or choosing the next date). The winner gets to claim their prize. It makes game night way more fun!
How do I cancel my subscription? +
Subscriptions are managed through your app store. On iOS, go to Settings → Apple ID → Subscriptions. On Android, go to Play Store → Subscriptions. You can cancel anytime and keep access until your billing period ends.
How do I delete my account? +
Go to Settings → Account → Delete Account. Your data will be permanently deleted within 30 days. You can also email us at privacy@zealel.com for assistance.
What age is Zealel designed for? +
Zealel is designed for ages 13 and up. Adults (18+) have full access to all features. Teens (13-17) may use with parental awareness. The app is not intended for children under 13. See our Age Policy for more details.